FAQ

The Answers You Need

 

WHO PAYS FOR THE GRANT?

Grants for HEAT London come from a number of sources, these include funding provided by EDF Energy through the Energy Company Obligation (ECO), the Mayor of London’s Warmer Home grants, Cadent Gas, SGN Networks and, in some cases, from your London Borough Council.

ARE THE WORKS FREE?

Subject to meeting the qualifying criteria, certain complete central heating systems, heating upgrades and insulation works are free of charge, but we can confirm this once we know a bit more about your home and have completed a free home survey.  For a 1st time, gas central heating system - your home will need to have no heating or be using electric heating. For a boiler upgrade, any existing boilers will need to be old, broken, or running inefficiently to qualify for the upgrade, but our qualified heating engineers can assess this for you. Once we have all of the information, you are free to decide if you wish to go ahead with the works.

DO I NEED TO BE IN RECEIPT OF BENEFITS?

Not always. You may also be eligible if you meet the criteria set by your Borough Council. Call or Apply Now to find out if you are eligible, you might be surprised!

WHAT WORKS ARE COVERED BY THE GRANT?

Grants are available for first time gas central heating systems; boiler upgrades; loft and cavity wall insulation.

I HAVE NO HEATING AT ALL, DO YOU INSTALL FREE CENTRAL HEATING?

Yes, subject to survey and eligibility we may be able to provide a 1st time gas central heating system free of charge, but grants are limited so Apply Now.

I AM A TENANT/LANDLORD, CAN I APPLY?

Yes! Grants are also available for private tenants and landlords can also apply direct, subject to the tenant meeting the eligibility criteria. In some cases grants may not be available for certain measures in rented properties, call for more information. Sorry, social housing properties are not eligible - please contact our social housing provider.

WHAT PAPERWORK WILL I NEED TO PROVIDE?

If you receive benefits, we may ask to see evidence of this, if you do not receive benefits, we will ask what your net annual income is. As part of the grant scheme we may also ask for further information such as whether anyone living in your home suffers from an illness and ask to see a copy of a council tax or utility bill.

WHAT IF MY BUILDING IS LISTED?

…This should not make too much difference! 


It is however a separate process which HEAT London will assist you with. Some of the measures, like the installation of loft insulation and upgrading* of an existing boiler are unlikely to require any formal consent - but you should consult with your local Conservation Officer. 


Nevertheless an application for Listed Building Consent may be required for the installation of new gas central heating systems. Cavity wall insulation is not really applicable to listed buildings as they are generally constructed with solid walls. The installation of insulation to the inside or outside face of an external wall would also require listed building consent but this is unlikely to be considered favourably as this would alter the special architectural and/or historic merit of the building to an unacceptable degree.


It is important that owners’ permission is granted before any works commence as any liability for “unauthorised” work rests with the owner. It is worth remembering that it is a criminal offence to carry out “unauthorised work” (i.e. without listed building consent) to a listed building. (This includes internal alterations.)

* Where existing openings through the external wall, can be re-used.

WHO ARE HEAT LONDON?

The Heat Project have been giving grants to help people to save money and stay warm since 1997. Heat London is managed by local heating and energy saving experts Happy Energy Solutions Ltd. in partnership with EDF and Borough Councils.

HOW LONG DOES A HOME ENERGY ASSESSMENT TAKE?

In order to claim the grant, we need to undertake a free assessment of your home which takes around 2-3 hours to complete. As part of this, we will need access into all rooms and the loft to take photos of all / any existing heating equipment and insulation levels. We may also ask to see any required paperwork to take copies.

HOW IS MY DATA USED?

How we use your data: The Heat London website is owned and managed by Happy Energy Solutions Ltd ("we").  We will only ever use your data in relation to your request for works or application for a grant, we promise that we will not sell or provide your data to third parties for any other reason. In order to offer you the lowest cost for your works and maximum grant, we will want to check that you are eligible for the ECO Help to Heat assistance, so we will need to share your data with a range of organisations which may include a local authority including your own (who may have further grant funding available or who may be able to authorise your eligibility for the ECO Help to Heat Scheme), Retrofit Works, a cooperative employed by the London Mayor's office (Greater London Authority) to administer the works carried out under the Warmer Homes grant scheme and, if you are on benefit, we may also ask The Department of Work and Pensions about this. Do you agree that we may: 1) Share your details with our service provider Energy Saving Trust so they can check if you may be eligible for this assistance and provide services to us. 2) Get in touch with the Department for Work and Pensions via the Energy Saving Trust to check if you may be eligible for this assistance. 3) Receive information from the Department for Work and Pensions about you, this will be limited to information relating to your entitlement to assistance. 4) Share your details with the scheme administrator, Ofgem, so they can review the scheme. 5) Share your data with your local authority and any other local authority as required to confirm your eligibility, and the Greater London Authority if needed, to obtain grant funding for your home. 6) Share your data with all organisations needed to progress your works or grant which may include installers, technical monitoring inspection companies, third party surveying companies, manufacturers of equipment for warranty registration or design services, companies providing other certification services or deposit protection schemes, companies that provide our secure data systems and software, energy companies or third party organisations/charities who may provide grant funding, your landlord or letting agent if you rent your property, material suppliers for delivery of products.  The Energy Savings Trust is also employed by the Greater London Authority to confirm eligibility for their Warmer Homes grants, we may assist you with your application for this grant, and certain information will therefore be shared with the Energy Savings Trust for these purposes.

Privacy Notice: Please note, by applying for a grant, we will share your data as per the privacy notice above.  In most cases your data will be processed for the purposes of our legitimate interest in delivering the contract of works, which does not require your explicit consent.  However, in some cases, in order to confirm your eligibility, we may be required to collect and process special category data, such as information about any illnesses you or someone in your household may suffer.  In these cases, we will take your consent as provided above, to be valid for at least 7 years, which is the minimum that may be required to enable your grant to be provided.  By ticking the box, you are therefore confirming that you provide your consent, where it is absolutely necessary, and that this will not be retracted within 7 years.

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Company Number 08487950 | Registered Office - Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA